Faqs

I always try my best and usually do get orders out within 5 business days or earlier but in order to ensure the best quality our turnaround time is 5-15 business days from when your order is placed. 

We ship worldwide using Canada Post. We charge a flat rate based on the weight of your parcel and destination.  Once your item(s) have been shipped you will be sent your tracking number (tracking is only available on shipments throughout Canada and the USA). Tracking will only be provided for orders that chose the tracked shipping option at checkout. Expected delivery is 1-2 weeks in Canada, 2-3 weeks in the U.S. and 3-4 weeks in the rest of the world. We are not responsible for lost or stolen packages. Once these items have been shipped we no longer are in control of when it will arrive at your door step. We ship from Vancouver, BC so the closer you are to us the sooner you should receive your items. 

We have added Additional insured shipping option if you would like your order to be insured up to its true value. If you select standard shipping up to $100 reimbursement then any lost package will only be refunded up to $100. Standard Shipping with Additional Coverage will ensure your package is insured for loss up to its value. If you select this option and it is lost in transit you will be refunded the full price of your order
**If any items on your order are preorder the entire order will ship when that item is ready. We are happy to pack multiple orders together if you would like to save on shipping however one order must meet our free shipping threshold to receive free shipping. Otherwise you will be charged the one shipping charge.  

We are happy to offer local pick up at a new location.
Kona’s Baby Boutique

1703 Manitoba Street, Vancouver BC

Drop offs will begin April 5th and new pick up orders will be delivered every 2 weeks.  When your order is ready for pick up you will receive a notification. Orders not picked up within 3 weeks of notification will be charged shipping and sent to the buyer. 

All sale orders are final. Sales will apply to only full priced items unless specified. Only one discount code can used per transaction.

Discount codes can not be used during seasonal sales. 

We are happy to provide a return or exchange if you change your mind or are unhappy with your purchase. We require that you contact the shop within 5 days of receiving your order and that the item is returned in its original condition and with tags still attached. The purchaser will be responsible for the cost to ship the return. Once they have been received you will be refunded/credited (original shipping charges will not be refunded). If you wish to do an exchange please contact tinybuttonapparel@gmail.com to ensure the item/size is available and leave a note with your return. Shipping of the replacement item will be the responsibility of the purchaser. If your item is eligible for an exchange we will cover the cos to ship your replacement item. (Only eligible for one exchange per order)
Preorder items (even if discounted) are refundable within the 5 days of delivery window as stated above. 
We do not offer price adjustments!